Privacy Policy

Last Updated: 16 november 2025

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Phone number
Billing details
Delivery or pickup preferences

Payment Information

We do not store or have access to your full payment details.
Payments made through cash, bank transfer, or Pay.aw are processed directly through those services.

Automatically Collected Information

When you browse the site, we may automatically collect:

IP address
Device information
Browser type
Pages viewed
Website interaction data

This helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

Process and complete your orders
Communicate with you regarding your order
Provide customer support
Improve our website and services
Comply with legal requirements

We do not sell or share your personal information with third-party marketers.

3. Payment & Security

We take reasonable steps to protect your personal information.
Payments are processed securely via:

Cash
Bank Transfer (Aruba Bank)
Pay.aw

We do not store sensitive financial details.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website performance
Analyze traffic
Enhance user experience

You can adjust your cookie settings in your browser at any time.

5. Third-Party Services

We may use third-party tools for:

Website analytics
Payment processing
Order management

These third parties have their own privacy policies and handle your information according to their terms.

6. Data Retention

We retain your information only as long as necessary for:

Fulfilling orders
Customer support

After that, your information may be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Update or correct your information
Withdraw consent

To request any of the above, contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Email: thehearthlyhome.com
Phone: +297 5925595